You can return item(s) that are faulty by notifying us within 24 hours and returning the item(s) within 5 working days (see Right to Cancel). You can notify us by email at firstname.lastname@example.org. Please note that you will have to bear the direct cost of returning the goods to us.
To assist in this matter, we offer a collection service. The fee is £80 plus any large item and/or postcode surcharges that may apply. Any returned items must be in an unused and re-sellable condition, wrapped in the original packaging. You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
Refunds are only available for items that are damaged on receipt of goods, net of any appropriate delivery and collection fees. Refunds will only be given when the items have been returned to us in an unused and undamaged condition. Refunds will be processed after the items have been returned to us and may take up to 14 working days.
If you have any questions please feel free to contact us on 07801 579 056 or email@example.com. We aim to answer all phone calls and reply to all emails within 24 hours.
We will make every effort to fulfill your order; however we reserve the right to cancel at any time and will not be liable to you or any third party. We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion.